Customer context: The customer is experiencing a high volume of spam emails that are automatically creating support tickets in LiveAgent and is seeking advice on how to handle or reduce this spam.
Customer question: We are getting many spam emails creating support tickets. Any advice?
Solution: LiveAgent automatically checks all emails sent or forwarded to built-in addresses using the SpamAssassin service on our cloud servers. If an email is recognized as spam, it will be marked accordingly in your LiveAgent account. If you are fetching emails from your own mail server via Google/Microsoft connectors or IMAP/POP3, your mail server should have a spam filter that marks spam emails by adding an X-Spam-Status header; LiveAgent will then reflect this status in your tickets. Additionally, you can further reduce spam by creating rules, banning email addresses or IPs, and setting restrictions on ticket submissions. For detailed steps, refer to our knowledge base articles: How to limit submitted tickets, Additional ticket limiting options, How to ban an email address, and How to create rules for phishing emails. These steps can help you control and minimize spam tickets in your LiveAgent account.