Customer Question:
Customer context: The customer wants to know how to automatically assign a ticket to the agent who resolved it using LiveAgent.
Problem description: I didn't find action "assign ticket to the agent who resolved it"
Solution:
You can achieve this by setting up a rule in LiveAgent with the following configuration: 1. Use the trigger "ticket status change." 2. Set the condition "new status" to "resolved." 3. Perform the action "Transfer ticket" with the settings: - Transfer to: "same department" - Assign to: "Action initiator." This rule will ensure that the ticket is assigned to the agent who resolved it.