Customer context: The customer wants to filter and view all tickets that were answered by a specific agent in LiveAgent.
Customer question: Can I filter all tickets answered by a specific agent?
Solution: In LiveAgent, you can use the "Message added by" option in the ticket filters to view all tickets where a specific agent has interacted, such as sending a reply, adding a note, or applying a tag. However, LiveAgent does not currently offer a filter to display only those tickets that were specifically answered by an agent. The available filter will show all tickets with any form of interaction by the selected agent.