Customer context: The customer is experiencing issues with LiveAgent chat where an "Internet connection lost" message is displayed.
Customer question: Why does the "lost internet connection or disconnected" message appear in the chat?
Solution: The "lost internet connection or disconnected" message appears in LiveAgent chat when the visitor loses their internet connection, closes their browser tab or window without ending the chat, or encounters other connectivity issues. When this happens, the chat session is terminated and cannot be resumed or restarted.