Customer context: The customer has call recording and an OpenAI AI provider connected, and wants to know whether switching on call transcription adds a fee.
Customer question: Does call transcription cost extra?
Solution: LiveAgent does not charge a separate fee for the call transcription feature itself - it is switched on with a single checkbox in Configuration > Call > Settings. What it does consume is your own AI provider usage: the audio of every new recording is sent to the OpenAI provider you integrated, so OpenAI bills the Whisper speech-to-text usage to the OpenAI account behind the API key you connected. Because every new recording is transcribed automatically in the background, that usage grows with the number of calls you record - the practical way to keep it under control is to enable call recording only for the phone numbers and call buttons whose calls you actually want transcribed.