Customer context: The customer wants to know if it is possible to delete individual messages within a ticket in the LiveAgent helpdesk system.
Customer question: Can I delete specific messages within the ticket in LiveAgent?
Solution: It is not possible to delete individual messages within a ticket in LiveAgent. You can only mark the entire ticket as deleted. Please note that tickets with the "Deleted" status remain accessible in LiveAgent until they are purged. To completely remove deleted tickets from the application and database, you must purge them. Purging can be done manually or automatically, depending on your preferences and configuration.