Customer context: The customer wants to know if it's possible to check whether an agent is available or unavailable for calls in LiveAgent.
Customer question: Is there a way to see in Reports if an agent is available or unavailable for calls?
Solution: Yes, LiveAgent provides a dedicated "Agent availability" report to help you monitor the availability of your agents for calls. This report shows when agents are online, including specific dates and hours they were available. To view this information, go to Reports > Calls > Agent availability in your LiveAgent dashboard. For further details, you can also refer to the official documentation: https://support.liveagent.com/030695-Availability-reports