Customer context: The customer is seeing closed tickets in their LiveAgent panel with a system message stating: "System automatically closed the ticket after it was resolved for the configured time" and wants to know the reason for this and how to manage it.
Customer question: Why am I seeing tickets in Closed status in my panel with system message : "System automatically closed the ticket after it was resolved for the configured time"?
Solution: Since LiveAgent version 5.52, resolved tickets are automatically transitioned to a ‘Closed’ status after a set number of days to help keep your system organized and focused on active cases. You can configure the number of days after which resolved tickets are closed by navigating to Configuration > System > General > Close resolved tickets after* in your panel. If you want to hide these closed tickets from your view, you can edit your custom ticket filters and uncheck the "Closed" status. Please note that this auto-close feature cannot be disabled.