Customer context: The customer wants to know if it is possible to disable the feature that allows tickets to be marked as spam in LiveAgent.
Customer question: Can I disable the function of marking tickets as spam?
Solution: Unfortunately, there is currently no option to completely disable the "mark as spam" function in LiveAgent. However, you can create automation rules to help manage tickets that are marked as spam. For example, you can set up a rule to automatically reopen any ticket that is marked as spam or to send you a notification when a ticket is marked as spam. For more details and instructions on setting up rules, please visit our support article: Automatic Rules Overview.