Customer context: The customer is inquiring about the availability of the Custom roles feature in LiveAgent and whether it is exclusive to the Large plan.
Customer question: Is the Custom role feature included only in the Large plan?
Solution: The Custom roles feature in LiveAgent is not limited to the Large plan; it is also available in the Enterprise plan. For more details about plan options and pricing, you can visit our pricing page at https://www.liveagent.com/pricing/. Additionally, you can learn more about the Custom roles feature here: https://support.liveagent.com/228575-Agent-roles, and review the available permissions for custom roles at https://support.liveagent.com/677682-Custom-roles-available-permissions.