Customer context: The customer wants to know how to turn on their microphone on a MacBook for use with LiveAgent.
Customer question: How do I turn on the microphone on a MacBook for LiveAgent?
Solution: To enable your microphone for LiveAgent on a MacBook, ensure your browser has permission to access the microphone. Open System Preferences on your MacBook, navigate to Security & Privacy, then select the Privacy tab and Microphone. Make sure the browser you use for LiveAgent (such as Chrome, Safari, or Firefox) is checked, giving it permission to access your microphone. When you start a call, your browser might also prompt you to allow microphone access—choose "Allow." For a detailed step-by-step guide, visit this support article.