How to Find a Tag ID in LiveAgent

This article explains how to locate the unique ID of a tag in your LiveAgent system. Tag IDs are useful when working with the API or managing tags programmatically.

Method 1: Using Browser Developer Tools

This method allows you to find a tag ID by monitoring network requests in your browser:

1. Open your LiveAgent admin panel in your web browser.
2. Press F12 to open the browser's Developer Tools.
3. Navigate to the Network tab.
4. Start recording network activity (if not already recording).
5. In LiveAgent, locate and click on the tag you want to find the ID for.
6. Stop the network recording.
7. Review the network requests to find the tag information, which will include the tag ID.

Note: The tag ID will appear in the API response or request payload when you interact with the tag.

Method 2: Export Tags to CSV

This method is simpler and does not require technical knowledge:

1. Go to the Tags section in your LiveAgent admin panel.
2. Look for an Export option (usually available in the tags list view).
3. Export your tags to a CSV file.
4. Open the CSV file in a spreadsheet application (such as Excel or Google Sheets).
5. Locate your tag in the spreadsheet and find the corresponding ID column.

When You Need a Tag ID

Tag IDs are commonly needed when:

• Using the LiveAgent API to manage tags programmatically
• Integrating LiveAgent with third-party applications
• Automating tag operations through scripts or workflows
• Troubleshooting tag-related issues with support

Tips

• The CSV export method is recommended for users who are not comfortable using browser developer tools.
• Keep your exported CSV file for future reference if you frequently need to look up tag IDs.
• Tag IDs are unique identifiers and remain constant throughout the lifetime of the tag.