Customer context: The customer wants to know if they can change the sound of ticket notifications in LiveAgent.
Customer question: Can I change the sound of ticket notifications?
Solution: Yes, you can change the sound of your LiveAgent ticket notifications. To adjust the notification sounds for your entire LiveAgent account, go to Configuration > System > Sounds. If you want to change the sound just for yourself (your agent profile) and not for all users, navigate to your agent's profile > Sounds section. If you do not see these options, make sure the "Sound configuration" plugin is enabled in Configuration > System > Plugins. For more detailed steps, refer to this guide: LiveAgent Sounds Configuration.