Customer context: A customer who wants to make the chat window appear consistently on both mobile and desktop devices.
Customer: Can I make the chat window appear the same way on mobile as on desktop? I do not want it to open in a new tab.
Answer: Yes, in LiveAgent, you can enable "Do not open in a pop-up on mobile devices" by navigating to Configuration > Chat > Chat Buttons > edit button > Overview. When this option is enabled, the chat will open directly on your site, and the button will reappear after closing the chat window. Also, you can edit specific settings within the pre-chat form > Design and directly under the Chat window and set it to be "embedded in page" mode, instead of "pop-up window".