Customer context: The customer is asking whether there is a way to resolve tickets in LiveAgent without sending a notification to the customer.
Customer question: Is there an option for "Silent resolve" in LiveAgent?
Solution: Yes, LiveAgent offers an option to resolve a ticket silently, meaning the ticket can be marked as resolved without sending a notification to the customer. To enable this feature, you first need to activate the "Ticket resolved" email template by navigating to Configuration > Email > Customer templates. After enabling this template, an additional option to silently resolve tickets will become available to agents. When resolving a ticket, agents can choose this option to prevent sending an email notification to the customer. For detailed instructions on setting up and customizing email templates, refer to the official guide.