Customer context: The customer wants to know if LiveAgent checks email attachments for safety before opening or downloading them.
Customer: Does LiveAgent check if email attachments are safe to open/download?
Answer: The security of your emails and attachments should be on first place handled by your mail server or mail account provider. LiveAgent although utilizes the ClamAV tool to scan all files uploaded to the system as well. If there is a file not considered safe (or has not been scanned for any reason), before opening/downloading the file, the system displays a warning. For increased security, various files are also by default opened via Google Document Viewer (if allowed), so agents do not need to first download potentially dangerous files to their PC to view them.