Customer context: The customer is seeking clarification on the meaning of a specific metric in LiveAgent's reports.
Customer question: What Do Metrics in LiveAgent Reports Mean?
Solution: LiveAgent offers comprehensive reporting features that allow you to monitor your helpdesk team's performance through various metrics. These reports provide statistics at the account, agent, or department level. For a detailed explanation of each metric used in LiveAgent reports, please refer to the following resource: Performance report – Detailed metrics description. If you need further clarification or have questions about specific metrics, feel free to contact our support team for additional assistance.