Customer context: The customer is experiencing a chat that has been stuck for 2 hours, which they cannot manage or complete.
Customer question: Help me to finish a chat stuck for 2 hours, which we can not take nor finish.
Solution: We apologize for the inconvenience. To resolve this issue, our support agent will need to request assistance from our developers. In the long term, our development team is working on a solution to prevent such occurrences in the future.