Customer context: The customer wants to know how to see the resolution time for tickets in the reports section of LiveAgent.
Customer question: How can I see the resolution time in reports?
Solution: To view resolution time details in LiveAgent, go to Reports > Performance report and look for the columns labeled "First resolve avg time" or "First resolve avg time SLA". These columns display the average time it takes to resolve tickets for the first time, helping you analyze your team's performance in resolving issues.