Customer context: The customer wants to ensure that certain information is always filled out in custom ticket fields in their helpdesk system.
Customer question: Is it possible to make custom ticket fields mandatory to fill out?
Solution: Currently, custom ticket fields in LiveAgent cannot be set as "required" or "mandatory" to fill out. However, you can use validator options to ensure that the data entered in these fields is correct and meets your requirements. Validators help maintain data quality and consistency in your helpdesk tickets. For more details on how to use validators in custom ticket fields, please visit: LiveAgent Ticket Fields Feature.