Customer context: The customer wants to know how to disable/enable the pre-chat form in LiveAgent's chat feature.
Customer question: How can I disable/enable the pre-chat form in LiveAgent?
Solution: You can disable/enable the pre-chat form in LiveAgent by editing your desired chat button. Go to Configuration > Chat > Chat buttons, select the chat button you want to modify, and navigate to the Online section. There, disable/enable the option labeled "Request information by pre-chat form, when chat button is clicked." For more detailed instructions, you can refer to the Chat Button Settings Overview in the LiveAgent support documentation > https://support.liveagent.com/691921-Chat-Button-Settings-Overview