Customer context: The customer seeks to forward an entire conversation or ticket, not just the last message, directly from LiveAgent.
Customer question: How can I forward a whole conversation in LiveAgent?
Solution: It is not possible to forward an entire ticket containing all its messages at once. You can only forward the last or a selected message (and its quoted text, if applicable). However, most email clients automatically add the entire thread into the quoted text by default. This means that when customers reply, the whole ticket history is typically included in the quoted text. As a result, duplicating the entire conversation from LiveAgent is usually unnecessary. If you still need to forward all messages, you will have to forward them individually, as LiveAgent does not offer a feature to forward the whole ticket with all its messages at once. For more information, visit this guide: https://support.liveagent.com/253136-Forward-ticket-action.