Customer context: The customer's account is currently on the legacy subscription plan and wants to know what it means for their account.
Customer question: What does being on the legacy subscription plan mean for my account?
Solution: Being on a legacy plan means that you're subscribed to an older LiveAgent pricing plan that is no longer available for new sign-ups. While you are not required to switch, it is recommended to consider upgrading to a new plan because legacy plans will not receive new feature updates. You will only be required to switch if LiveAgent sends you an explicit email notification. Please note, once you upgrade to a new plan, you cannot revert to a legacy plan. The new plans provide additional features such as WhatsApp integration, custom roles, single sign-on (SSO), AI-powered tools, and annual billing options. You can review the current LiveAgent plans, their features, and prices at www.liveagent.com/pricing/. If you need help deciding whether to upgrade, you can ask the AI chatbot to connect you to a human agent or contact our support team directly. Our AI chatbot may not be able to provide a detailed comparison of plans and features, so discussing with our support specialists is advised. Plan changes can be made in the My Account section. Please note, modifying only your addons or agent count will not change your subscription plan.