A legacy plan is an older LiveAgent pricing plan that is no longer available for new sign-ups. If your account is on a legacy plan, it keeps working as it does today.
What it means for your account
You are not required to switch plans. You will only have to switch if LiveAgent sends you an explicit email notification. New features are developed for the current plans, and some of them may also become available on legacy plans.
Which plans are legacy
Ticket, Ticket + Chat, All-inclusive, Small, Medium, Large and Legacy Enterprise.
Switching to a current plan
The current plans are where new features are added. You can compare them at www.liveagent.com/pricing. Once you switch to a current plan, you cannot go back to a legacy plan.
Change your plan in the My Account section. Changing only your add-ons or agent count does not change your plan. If you need help deciding, contact our support team.